Our Standard Terms & Conditions

Fishkar (‘us’ or ‘we’) is a trading name of Fishkar Fishing Ltd. which is registered in England No.13477351 and our registered office is 52 Leek Road, Stockton brook, Stoke on Trent, ST9 9NH, United Kingdom. The term ‘you’ refers to the user or viewer of our website. We are completely dedicated to your satisfaction. Whilst using this website, you are agreeing to comply with the following terms and conditions of use, which together with our privacy policy, returns policy and cookie policy regulate our relationship with you and our website. When you purchase from Fishkar you enter into a contract and these terms detail our responsibilities to you.

Main Terms 

  • The content within this website is for your general information and use. Whilst we always try to ensure the information is correct and kept up-to-date, we make no guarantees of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics provided on the website for any purpose. You place reliance on such information strictly at your own discretion. Content contained within this website is subject to change without notice.

  • There is no VAT charged or payable by the purchaser for items sold on our website.

  • This website contains content that either belongs to or is licensed to us. All images and content on this site are subject to copyright and must not be used elsewhere without prior consent . This website uses cookies for functionality and monitoring purposes. See our cookie policy for full details.

  • Use of any information, images or material on this website is entirely at your own risk, for which we shall not be liable. It is your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

  • This website contains links to third party websites. These links are provided for your convenience to provide further information. At no point do they signify that we explicitly endorse the website(s) and we have no responsibility for the content of the linked website(s)

  • Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.

  • We make every effort to ensure the website is kept up and running smoothly. However, Fishkar take no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control. Please be assured that any issues will be investigated and resolved urgently.

Making a Purchase & the Contract

Making a purchase is simple. Browse our online shop, add the desired items to your basket, then either review your shopping basket or proceed directly to the checkout. To place an order you are required to complete our simple checkout process; you will be guided through the required stages and asked to input your data to complete the transaction. Please ensure you pay full attention and ensure your details are correct before placing an order. Upon placing your order, we will send you an order acknowledgement email which advises you that we’ve received your order request and will provide you with a reference number. 

When your order is ready, we will send you a dispatch confirmation email. It is at this point that we accept your order, you are charged and the contract between Fishkar and yourself is formed. All orders are subject to availability and we reserve the right to cancel an order should there be an issue with stock levels or payment details, or the identification of a pricing or product description error. All purchases take place in a safe environment using the latest SSL (Secure Sockets Layer) encryption technology and our secure server.

We accept most credit/debit card payments and PayPal. If you are shopping from abroad, please note we will charge you in GBP and your card issuer will convert this from their end.

We do not charge for any item until it is ready to dispatch.

Liability

Fishkar shall not be liable in any way for any loss or damage arising directly or indirectly for the delivery of goods being delayed, prevented or for any other reason beyond our control including the acts of any third parties we use to fulfil an order or service. Furthermore, in no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever whether arising from loss of data, loss of profits or loss of revenue in connection with the use of this website.

Delivery

Fishkar will deliver ordered goods to the delivery address supplied whilst submitting an order. Availability permitting, orders will be dispatched for delivery within the stated time frame. The dispatch of goods constitutes our duty of fulfilling the contract. If you receive delivery notification but no delivery has been made, or are unfortunate to receive a damaged item, please contact us immediately. This will allow us to assist you immediately and arrange a replacement or refund where applicable. With any delivery we do advise that you check the goods upon arrival before signing for the delivery. We can accept no liability for costs incurred by late deliveries, or for any other reason. If you refuse a delivery for damage or other reasons, please notify our customer service team immediately. For more information and for charges, please see our delivery schedule.

Returns, Refunds & Exchanges

We want you to be happy with everything you buy from us. If you are not completely satisfied with any of the goods you have purchased then please notify us immediately and return them to us within 14 days for a full refund. Full details can be found on our refunds & returns policy.

Changes to these terms

Fishkar has the discretion to update our terms and conditions at any time. If any changes are made we will revise the updated date at the bottom of this page. We encourage users to frequently check this page for any changes to stay informed. You acknowledge and agree that it is your responsibility to review our terms and conditions periodically and become aware of modifications.

Delivery and collection

DELIVERY & COLLECTION

We aim to dispatch all orders within two working days (excluding weekends), using courier tracked services. We will provide you with tracking information. If you do not receive tracking details, please check your junk email folder before contacting us. We use reputable carriers such as Royal Mail, ParcelForce, Hermes Tracked etc.

If you require the item urgently, please contact paul@fishkar.com . This may incur an increased charge for using an expedited shipping service. If you require us to use a particular courier service, please contact us to advise of this when you order.

All shipments are fully covered for loss and or damage in transit.

UK ORDERS

Standard UK shipping is charged according to size and weight and will be shown at the checkout.

You are welcome to collect your order free from our Staffordshire premises, by pre-arranged appointment.

INTERNATIONAL ORDERS

Standard international (non-UK) shipping is charged according to size and weight and will be shown at the checkout. Delivery times vary depending on the country.

Orders to Canada will usually be shipped using Royal Mail.

Please be aware that international orders (including to the EU) may attract VAT or customs charges, which are set by the destination country and are out of our control. These vary depending on the destination country and are payable by the customer. If you refuse to pay these fees the item will be automatically returned to us, and we reserve the right to deduct any additional costs we incur from any refund. 

REFUNDS and RETURNS

Fishkar are committed to high standards of practice and ensuring you have complete confidence in your purchases. We aim to describe our items fully and document their condition thoroughly. We are also happy to answer any questions prior to purchase.  In the event that you are not happy with your purchase we will gladly issue a full refund (excluding return transport costs, unless the item has been mis-described in error). The items must be returned within 14 working days of receipt in the same condition that they left us.

In the event that goods are delivered in a damaged condition it is important that this is noted on the delivery receipt and a copy is forwarded to us. We will cover loss or damage in transit of any items sold by us, on receipt of photographic or other evidence.

CONSUMER CONTRACTS REGULATIONS

All items purchased from Fishkar are covered under the Consumer Contracts Regulations, which give all buyers the right to cancel the purchase within 14 working days after receipt of the item, for a full refund. Return postage is at the buyer’s cost.

1st September 2021